If you are experiencing connectivity issues or have specific questions about your SIM card, we recommend consulting our knowledge base first. You may find the answers you are looking for there. If you still need assistance, you can always submit a ticket via [email protected]. We are ready to assist you!

 

  •  About InternationalSIM:
    • Who are we?
    • What is a data SIM card?
    • How does a Roaming SIM card work?
  •  Orders, Payments & Delivery:
    • How fast will my SIM card be delivered?
    • How do I track my order?
    • Why don't you offer free shipping?
  •  Compatibility:
    • Can I use a data-only SIM card in my phone?
    • Can I use your SIM card in a MiFi/4G router?
    • Is using tethering via a personal hotspot allowed?
  •  Rates & Coverage:
    • What are the costs of a SIM card?
    • Does my credit expire?
    • Are there any hidden costs?
  •  IoT and M2M:
    • What is a M2M Sim card?
    • What kind of bundles do you offer for the M2M SIM card?
    • Pooled Data
  •  Troubleshooting:
    • I can't connect to the internet, what should I do?
    • How do I update the APN settings on my Android device?
    • How do I update the APN settings on my iOS device?
  •  Other:
    • What are APN settings?
    • Does every smartphone support eSIM?
    • Can I check my Remaining balance?
    • My bundle is finished. Can I recharge my SIM card?