Exchange & Return

If you are not satisfied with your purchase, you can return the product to us within 14 days of receipt. The product must be unused, in its original packaging, and in resalable condition.

Once your return is received and inspected, we will proceed with processing your refund for eligible products. The corresponding invoice amount will be refunded by Travel-Connectivity B.V. within 30 days of receiving the declaration of cancellation, provided that the product has been returned. Refunds will be issued to the same account used by the purchaser for payment.

Please note that the costs of return shipping are at your own expense. Any shipping costs incurred are also the responsibility of the customer.

The information in this article does not apply to products that are inherently ineligible for returns. We want to inform you that certain products, such as eSIM cards and top-ups, cannot be returned due to their specific nature. These products cannot be accepted for return due to technical limitations or safety reasons.

Download Return form